The Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.
  • JCreazy@midwest.socialEnglish
    0·
    5 months ago

    I rarely fly but last time I did, it was the most chaotic mess I’ve ever seen. None of the airline employees knew what was going on when they canceled my layover flight 5 minutes before boarding. The way it was handled was a joke and downright insulting.

      • JCreazy@midwest.socialEnglish
        0·
        5 months ago

        It was American Airlines but I’m not sure any other airline is better. I rarely fly but I was not impressed with the “oh well, shit happens” attitude they had. They did get me on another flight a few hours later. No apology, no compensation, not even a fuck you. I was still in the customer service line of 600+ people after a few hours because 3 flights were canceled at the same time. While in line I got a text message saying my flight was rebooked and leaving in 15 minutes in a completely different terminal so I got out of line and ran to catch the flight.

        • TropicalDingdong@lemmy.world
          01·
          5 months ago

          I’ve only had this experience flying American, and I’ve had it in some way shape or form every time I’ve flown American.

          I now only fly Alaskan. I had an issue one time. I was immediately given miles, a full travel credit, and an upgrade on the flight I was moved to. Also, no hidden bullshit.