The Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.
It was American Airlines but I’m not sure any other airline is better. I rarely fly but I was not impressed with the “oh well, shit happens” attitude they had. They did get me on another flight a few hours later. No apology, no compensation, not even a fuck you. I was still in the customer service line of 600+ people after a few hours because 3 flights were canceled at the same time. While in line I got a text message saying my flight was rebooked and leaving in 15 minutes in a completely different terminal so I got out of line and ran to catch the flight.
I’ve only had this experience flying American, and I’ve had it in some way shape or form every time I’ve flown American.
I now only fly Alaskan. I had an issue one time. I was immediately given miles, a full travel credit, and an upgrade on the flight I was moved to. Also, no hidden bullshit.
It was American Airlines but I’m not sure any other airline is better. I rarely fly but I was not impressed with the “oh well, shit happens” attitude they had. They did get me on another flight a few hours later. No apology, no compensation, not even a fuck you. I was still in the customer service line of 600+ people after a few hours because 3 flights were canceled at the same time. While in line I got a text message saying my flight was rebooked and leaving in 15 minutes in a completely different terminal so I got out of line and ran to catch the flight.
I’ve only had this experience flying American, and I’ve had it in some way shape or form every time I’ve flown American.
I now only fly Alaskan. I had an issue one time. I was immediately given miles, a full travel credit, and an upgrade on the flight I was moved to. Also, no hidden bullshit.