The products covered by the obligation to repair currently include:
- washing machines and washer-dryers
- dishwashers
- refrigerators
- electronic displays
- welding equipment
- servers and data storage products
- mobile phones, cordless phones and tablets
- tumble dryers
- e-bikes and e-scooters batteries (from 18 February 2027)
- local space heaters
I can go one further, if you ever want to do a warrenty claim with coffeemate, regardless of how small, they require you to cut the power cord.
I bought a cheap coffeemate coffee maker, and the anti-splash valve that prevents it from brewing fell off, and I lost the o-ring that was part of it as a result.
After 3 different contact points with coffee mate as their public listed email only warranty contact was incorrect and then was bounced to a couple more emails, they agreed it was a manufacturer problem, and that it was covered, but they wanted me to cut the power cord and show proof that the unit was no longer functional, because instead of sending me a 10¢ if that o ring, they wanted me to destroy a other than that one comp a perfectly functional unit, so they could send a whole new unit in it’s place.
I bought a cheap oring set on amazon, so now I have more than I would ever need of orings but, at least it’s less wasteful.
Hold on, don’t they know a cut cord can be soldered back together? You don’t even need image generators to fake breaking it…
They don’t care if you do that, because if you do that they’re in no way responsible for it anymore. If you do that and it burns your house down it’s all on you.
yea I found it weird as well. I assume they figure most people don’t have the skills to just connect it again.
When I was looking into it, it’s common practice for kitchen appliance warranties to have that as a requirement for warranty support when they are giving a replacement, likely they are trying to disincentivize someone getting a replacement for a minor issue, and then reselling one of the two appliances they have to make a profit, which I do understand for replacements but… in my case why not just send the replacement part… it likely could even go via an envelope and only pay the price of a stamp.
Theres no way paying to send a whole coffee maker is cheaper than sending a o-ring or a washer…
One of the few good uses for AI, to generate photos or video of the device with the cord cut