For non-tangible tasks (software/business processes). Yeah, whatever. They tend to not keep up with technology or an office change or whatever. Just update and move on.
For physical tasks, the process might be what it is to pass an audit or more importantly for safety. Workers want to do it in a non-compliant way cause it ‘works’ and takes half the time. Especially for safety reasons that’s a failure on management not enforcing it.
I work in manufacturing, lots of physical tasks. The work instructions for the physical tasks get out of date with control system and physical machine changes just as much as the non-tangible type work documents.
I have found work instructions that (succintly, no essays) explain when something is a safety protection, or affects quality, are more effective. Most workers want to make a good product, and are genuinely trying to be helpful by making a change, but might not have visibility to the full impact. Explanations can also help reduce change fear: often managers won’t approve change because they don’t know why a rule exists, but are afraid it’s important. Having the explanation right there with the rule can help reasonable arguments prevail over fear.
Depends what it is…
For non-tangible tasks (software/business processes). Yeah, whatever. They tend to not keep up with technology or an office change or whatever. Just update and move on.
For physical tasks, the process might be what it is to pass an audit or more importantly for safety. Workers want to do it in a non-compliant way cause it ‘works’ and takes half the time. Especially for safety reasons that’s a failure on management not enforcing it.
I work in manufacturing, lots of physical tasks. The work instructions for the physical tasks get out of date with control system and physical machine changes just as much as the non-tangible type work documents.
I have found work instructions that (succintly, no essays) explain when something is a safety protection, or affects quality, are more effective. Most workers want to make a good product, and are genuinely trying to be helpful by making a change, but might not have visibility to the full impact. Explanations can also help reduce change fear: often managers won’t approve change because they don’t know why a rule exists, but are afraid it’s important. Having the explanation right there with the rule can help reasonable arguments prevail over fear.