Thankfully, it’s just the mobile providers and central directories of big companies (like railway operators, hospitals) here, very few others get the number of bot-serviceable phone calls to justify that. And they only recently started to ditch keypad-navigable systems and require you to speak, probably due to the state of Czech TTS (our language is phonetic so it’s technically easier than English but with just 10M speakers, only recently did Big Tech really invest in Czech TTS, driving up the reliability/price ratio).
But American businesses at least take care that their website is up-to-date and not a 502: Bad Gateway page, right? So you barely need to make calls, right?
Actually yeah, the websites are usually up to date for big companies and government agencies. If I can’t find something on the website, it’s a pain to contact someone though, and when I finally get through the bots, I have to listen to the human customer service agent remind me to check the website. :(
Thankfully, it’s just the mobile providers and central directories of big companies (like railway operators, hospitals) here, very few others get the number of bot-serviceable phone calls to justify that. And they only recently started to ditch keypad-navigable systems and require you to speak, probably due to the state of Czech TTS (our language is phonetic so it’s technically easier than English but with just 10M speakers, only recently did Big Tech really invest in Czech TTS, driving up the reliability/price ratio).
But American businesses at least take care that their website is up-to-date and not a 502: Bad Gateway page, right? So you barely need to make calls, right?
Actually yeah, the websites are usually up to date for big companies and government agencies. If I can’t find something on the website, it’s a pain to contact someone though, and when I finally get through the bots, I have to listen to the human customer service agent remind me to check the website. :(