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Joined 3 years ago
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Cake day: June 26th, 2023

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  • In IT, though, the people that get rewarded and noticed the most are often the people that metaphorically set their own fires and then play the superhero in putting them out.

    You know, this is so true that I’m a bit ashamed to admit that my best moments at my current job have been when I correct mistakes I made. Example: I gave someone the wrong laptop when they started. I handled the comms like an expert. I made sure the exchange was smooth. The masterful handling of the mistake came from years of experience smoothing over things that weren’t my fault. It was a real opportunity to shine and it wouldn’t have happened if I didn’t fail to set a calendar reminder.

    When I do everything right, there’s no need for customer service skills.