Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

Just to give an outsider perspective to anyone reading this. I live in the Seattle Metro, have worked for Microsoft, and now work at a unicorn. I have a list of skill and experience that any ops department would drool over. Amazon is is one of the companies I won’t even apply to unless I’m desperate for a job (and even then I’m not planning to stay).

And I know I’m not the only one.

Aka sso.tax

Yep c flat or b sharp. If the octave has a half step between notes (a full step is A to B, B to C, etc), then a sharp/flat is created. The octave dictates if we call it a sharp or flat, but from a mathematical perspective they are the same tone.