

If I have a strip of, say, 10 pills, 2 rows of 5, and I get a prescription for 6 pills, that means I’m gonna have a strip of 4 pills left over. If I get a prescription for 9 pills, there’s gonna be a single one left over. Do you want these pills to just be thrown away?
Order of 6 pills - give a 3x2, you now have a 2x2.
Order 9 pills - give the 2x2 and a 1x5, you now have a 1x5.
I see your problem, but I don’t see how that can turn into “a 10x1, a 4x1, a 2x1 and another 2x1” as your best choice. That looks like he got the left-over-pile after a day of ever order getting from a new pack.
Honestly, I don’t know why you even have to open a package. I’ve never seen that, and I’ve been in some long pharmacy queues. Never been to US though.
If I need exactly 10 pills, I get a box with 10 pills, packed in a factory like any other box of pills.



You are saying what I’m saying, and what everybody else is saying. But with a tone of defending it, as if it can’t be better.
Don’t give any customer your “trash pile”. Either take the time to do it right, or throw away the trashpile, or accept that customers feels like people are saying they feel.
Don’t make up excuses, the things you say you won’t do is not what is needed.
Maybe that’s the problem. Everybody else has figured it out. I know you can’t change that, but lots of people could if they wanted to.