Skimming the article, the suggestion seems to be to use “people” or “humans” rather than “users” This is idiotic on the face of it: “user” refers specifically to a person who is interacting with a computer, not just any person. There are, y’know, still human beings in this world who have never encountered a computer. Some of them never will. There’s no wifi on North Sentinel Island, but the inhabitants are definitely humans and people.