I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated.
I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves.
Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous.
It’s basically just a shortcut instead of inserting “up to the amount you paid for the product” in every single place they mention payment, which I assume is many.
TBH, I think Samsung easily wins this in court, but is it worth the negative press? I’d argue that they’ve already lost more than they ever stood to save, but maybe they’re worried this will turn into a trend that would cost a lot more 🤷♂️
Also in that policy, however:
Shitty? Absolutely. Legally sound? Honestly, I don’t think there’s a chance in hell Samsung loses this… but is it worth the negative PR?
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I like Rossman but he is in the wrong here unfortunately.
In any sane country receipt price is what you get back if the issue cant be solved, price matching in reverse isnt a thing.
On top of that a lot of sellers will try to compensate you in some way, but they really dont have to.
Should samsung eat the cost of issuing a new disk for goodwill? Sure we think so but that is entirely up how much they value their brand name.
Except that in this case, the bad PR is manufactured by louis
I sort of agree with you on him being wrong but I think this situation is also unique to our current retail environments and laws around that need to be reevaluated.
I think the ridiculous rise in cost over the 90day warranty period is charting new territory and if we don’t set precedent now, we are hurting ourselves.
Rossman could have bought 2-3 drives for the amount they are selling for now and that’s ridiculous.
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They dont have to replace it under warranty if they are unable to for any reason, cash back is last resolution.
How is that not completely and clearly contradictory?
It’s basically just a shortcut instead of inserting “up to the amount you paid for the product” in every single place they mention payment, which I assume is many.
TBH, I think Samsung easily wins this in court, but is it worth the negative press? I’d argue that they’ve already lost more than they ever stood to save, but maybe they’re worried this will turn into a trend that would cost a lot more 🤷♂️